5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you see if the protector company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it is important to employ a method of verification and quality management to make sure that issues connected with the lack of performing these jobs do not begin to happen.
In this guide we will discuss five (5) easy actions to enhancing your security guard service and achieving what you picture as your ideal building site security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and inquire does it seem decent.
It is also the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to screen if the protector is a good fit for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a lot on what to expect from that shield and it provides you a chance to request another shield if you feel that it is essential.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in several cases the shield’s orientation to his delegated land isn’t quite as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double bank? (Double banks is the process of experiencing a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to every one of the questions and make sure that they fit with what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes into preparing a shield to operate in your premises.
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job isn’t important and they begin to see themselves as less of a region of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the 2 methods of distant oversight that prove most effective are:
If your guards must produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your premises. These monitoring systems allow the security guard business to monitor the log and time the activity of the guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard provider provides a method of earning sure that each guard is safe and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your security while you are not there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop issues with your current security guard business.